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    1. Windows Installation Guide
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  • Troubleshooting

    1. Protect your computer against viruses
    2. How to fix your computer by use of the swap technique
    3. Disabling dialing rules and controlling the dialing process
    4. How to use modem init strings to make your connection faster and more reliable
    5. Diagnosing an improperly installed modem
    6. Error codes and possible fixes
    7. Preventing your computer from loosing connection
    8. DialupAtCost SPAM prevention and how you avoid being blacklisted
    9. How to scan and remove spyware
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    Troubleshooting: How to use modem init strings to make your connection faster and more reliable

    Init strings should only be used if you are experiencing problems. If no problem exists, then most likely you will only degrade performance by having an init string. A properly installed modem will retrieve the proper init string from the inf file based on the connectoid settings. If required, you can tweak the init string to your environment.

    When to use init strings

    Where to find init strings for your modem

    The manufacturer of your modem may provide information about init strings either on their website or in the documentation included with your modem. Many manufacturers use standard chipsets such as Lucent or Rockwell and will respond to standard commands. Since providing information on all modems is beyond the scope of this website, we will instead refer you to these two great sites for more information:

    How to modify the modem init string

    Below you will find instructions on where to enter the modem init string on different versions of Windows. If you accidentally change the modem init string to something invalid then your modem may stop responding. You will have to reboot your computer to undo using an invalid modem init string.

    Windows 95, 98 and ME instructions

    1. Open the Control Panel.
    2. Double click on Modems.
    3. Select your modem, and then click on Properties.
    4. Switch to Connection tab.
    5. Click on the Advanced button.
    6. Enter the modem init string in the Extra settings field.

    Modem Properties - Advanced

    Windows 2000 and XP instructions

    1. Open the Control Panel.
    2. Double click on Phone and Modem Options.
    3. Switch to the Modems tab.
    4. Select your modem, and then click on Properties.
    5. Switch to the Advanced tab.
    6. Enter the modem init string in the Extra initialization commands field.

    Modem Properties - Advanced

    Bizare tech support experience

    The most bizare case diagnosed by our tech department was someone living on a farm who could not connect to the internet. While on the phone, the technician noticed a ticking on the line and learned this was caused by their electric fence. The problem was solved when they turned off the electric fence. But since they didn't want the cows to wander away, they instead used an init string to limit the connection speed low enough that the electric fence no longer caused problems. They were also advised to have the telephone company look into the problem and have a surge protector put on their telephone line.